Conflict management:

Cooperative strategies and stress coping

Goals for the participants:
Control of the conversation atmosphere, anti-escalation strategies in the personal and telephone contact, quick construction of a positive relationships, mental and physical stress management in problem situations

1. From guiding the conversation to conflict management

   ● Basic rules of the communication
   ● The different kinds of conflict - an overview
   ● The first steps: Quick diagnosis of the escalation step is helpful
   ● No fear of attacks: Collect the reproaches and learn to counter them

2. Cooperative strategies of conflict solution:

   ● Check your personal attitudes and optimize them
   ● Reduce ommunicatively the stress: open questions instead of justifications
   ● I and you messages: Increase them by We formulations
   ● The best strategy: Thus you quickly build up sympathy

3. Unfair attacks and how you weaken them

  ● Recognize individual strategies : Compromise and cooperation are the purposes
  ● The most important conversation failures
  ● - inadmissible generalizations, rules and comparisons
  ● The professional dissolving of the blockades

4. Special techniques for the personal and telephone contact

4.1. Personal contact
   ● How you dissolve aggressions by body language in seconds:
      - Strategy with men
      - Strategy with women

4.2. Telephone contact
    ● Influencing the volume
    ● Techniques for vocal leadership

5. Stress coping: How much stress is actually healthy?

   ● Consequences of stress: Physically and psychically
   ● Relaxation in the everyday life: Progressive Musclerelaxation
   ● Mental training
   ● Tips for food and sport
   ● A breathing method: Your quiet assistant
   ● 7 golden rules of the selfcare (anti-stress rules)

Schedule for this 2-day-training

Training units	Duration
Conversation guidance, cooperative strategies, unfair attacks and their weakening special technologies	1 ½ Days
Stress coping, consequences, relaxation techniques, mental training	½ Day

Methodology:

Teaching talk, selfappraisal scales, role plays, group discussion, videotraining

Please order now:

Klaus D. Krebs Consultation & Training Kolonnenstr. 27 10829 Berlin Germany Tel./fax: 0049 030 / 7 82 82 60 Mobile: 0049 0177 / 7 82 82 60 www. KlausKrebs.de          trainings@klauskrebs.de

 

German Version