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Successful Selling: Make your prospects regular customers
This sales seminar is definitely for the seller, who wants to improve his personal influence as well as his closing power. Now you have the possibility to control the complete sales talk consciously and simply! Recognize the effective strategies which you can use in every customer conversation. It will be a pleasure to sell successfully and to give a positive feeling to your customers- at the same time. 1. Introduction and overview ● The importance of the salesclerk for the enterprise: from "It`s me!" to "We!" ● The customer is vital for us. 2. Know your own customer - knowledge is power ● Product knowledge is the condition: Customer knowledge the enhancement. ● This is why we find out: Your Certainty and ease will emit. ● Where we find out: personal observation and other sources. ● What we keep in knowledge: The personal customer file. 3. My conversation - the customer is a king... ● The factors of influence and credibility: Body language and vocal dynamism. ● The actual preparation: The well directed use of customer file. ● The first impression is the best: How to control your outfit. ● Choose a positive opening: The professional compliment. ● The clarification of needs: What does my customer want today? ● A small additional achievement: Which advantage does this conversation bring to my customer? 4. Closing the sale - ... only the deal is his coronation ● Use body language goal-oriented: effective gestures and behaviour patterns. ● Present your arguments: How to create convincing examples. ● Recognize the disposition to buy: The customer hesitates and you decide. ● Protect your deal: Thus one lowers the cancelation rate. 5. The aftercare operations - the best customers are regular customers ● Hard facts: Regular customers are less economical and spend more money. ● Update the customer file: Every conversation brings information. ● The telephone aftercare operations: Extension and supplement sales. ● Plan your next deals: How to jot down your best ideas.
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